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Charge 2 display screen

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‎08-13-2019 13:21 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 13:21 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

After taking my fitbit off the charger my display screen will work for 5 min before turning black and not syncing to the app. Not sure why this starting happening out of nowhere 

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‎08-14-2019 11:44 - last edited on ‎01-29-2025 08:23 by Fitbit Moderator

‎08-14-2019 11:44 - last edited on ‎01-29-2025 08:23 by Fitbit Moderator

@Pete79, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 screen not working. This could also be a battery issue so I suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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