Charge 2 does not keep its charge

[pdcott]

Hi,

My Fitbit Charge 2 takes a full charge, but discharges within 10 minutes from off charge.

I have not put the Fitbit into water and has been working ok for 2 years now, if it only lasts 2 years then will be looking for another product.

Any further information or a way to solve the problem is appreciated.

[Gareth007123]

Hi I’m having the same problem never realised how much I used fit bit please help

[tlh2o]

Having the same issue. Seems others have said fitbit says "too bad". I hope that is not the case, as I will not buy another of their products if that is true.

[Gareth007123]

I have just spent an hour on live chat they have told me it’s the battery at the end of its life. They would like to keep me as a customer offering me 25% of a new fit bit and they don’t do repairs looked on eBay can get a new battery for about £10 and a video on YouTube now to fit it doesn’t look too easy not happy will really have to look in to it before I buy another one

[pdcott]

A shame as mines not that old, where did you get the offer of 10% off, which is only a token offer.

Regards Paul

[pdcott]

Where did the offer of 25% come from as I would buy the Charge 3 or the actual smart watch.

Regards Paul

[Gareth007123]

On top of page is help which has got live chat on it asked about another one so my wife could get a new watch not having any of it it I was you have a look about and see what else will do the same things 

[combustication]

Do not buy another Fitbit!   They make the batteries purposely have a short shelf life compared to other devices just like it.  The cheap knockoffs last longer than fitbits.  

[Gareth007123]

Sod I’m going to have a go and buy a battery of eBay let you know how it goes