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Charge 2 Stopped working - My experience with Support

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‎07-09-2019 20:55 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-09-2019 20:55 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

Today, my charge 2 just stopped working.  It started to vibrate nonstop, then the screen would glitch.  The battery eventually died, and I charged it thinking that would solve the problem.  It didn't, I reset the device and that didn't help. I opened a live chat with a customer service person hoping to get the problem resolved. The only that was told to me is that they were sorry, but it was out of warranty and they could only offer me a discount on a new device.  I can't afford to buy another device.  I got my first fitbit for Christmas in 2015.  The band on the first one fell apart and I was told then that I could only get a discount for a new device because that was no longer supported.  So, I spent the money and got the charge 2.  I loved it, it was a great device until today.  My question is this, why am I spending money for something that is only going to last for a year or so?  I have had 2 Fitbits break within a year and a half.  If I wanted some cheap piece of garbage there are other alternatives that I would have gtotten.  I will NOT be buying another Fitbit, and I will tell my friends to stay away from them as well.  

 

Moderator edit: Subject for clarity 

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‎07-10-2019 13:06

‎07-10-2019 13:06

Hello @Tracy92 welcome to the Community Forums.


I appreciate your effort and patience troubleshooting your Charge 2 with our Customer Support team prior to posting here in the forums, I totally understand how frustrating this matter can be for you. Let me share with you that Fitbit is always striving to improve our users Fitbit experience, therefore, we appreciate all of the input we receive from our Community Forums because this information help us to evaluate our procedures for future scenarios.

 

Thank you for the feedback and your patience with this situation. For a better understanding of our Customer Support team please check our warranty policies here. 

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