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Charge 2 draining battery within hours

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‎08-26-2019 06:10 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-26-2019 06:10 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I charged my Charge 2 up fully yesterday and within 24 hours the battery was at 10%. I charged it fully again today and the battery drained within 2 hours. It has previously been fine - 4/5 days use on a charge, but now won't hold charge at all. As soon as I take it out of the charger it switches off. I charge in using a Wall Charger. I've cleaned all the contacts. Any advice?

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‎08-26-2019 07:40

‎08-26-2019 07:40

I have had the same issue with my Charge 2. A few days ago, the ran out (as usual), but it would  not charge. We purchased a new wall charger and it would charge, but would drain out in 5-10 minutes. 

 

Today I reinstalled the Fitbit app on my phone. I then ran the update successfully on the Fitbit unit. I thought all was good, but the battery again ran out in 5-10 minutes. 

I have cleaned the connections as shown in the directions. 

 

What should I do now? 

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