Charge 2 face stopped working

[Lola.Fitz]

My battery was dead so I charged it. I went back a few hours later and it won’t turn on. I messed around with the charger and I can’t get the battery to pop up on the faceplate but it vibrates when I put it on the charger (as it normally would). The green lights are functioning on the back. I would think the faceplate is broken however when I have it charging and hold down the button the battery populated but then disappears (and was kinda fuzzy and not centered ). Any suggestions, I love it and don’t want a new one! I briefly looked and don’t think m they make them anymore. Thanks in advance

[Cazaa2]

The exact same thing happened to me last night! The screen just faded away. Any advice would be great because I love it and use it all the time for fitness classes and sleep tracking. I cannot afford to just buy a new one. They are so expensive! 

[Lola.Fitz]

I am still wearing it since I have such a bad tan line (haha), and today I noticed it vibrates as it normally would (when I need to get in steps before the hour or when I hit my steps for the hour). Any advice?

[Cazaa2]

Lol. I'm still wearing mine too because it does still track my sleep and steps and records my fitness in classes. When I go to my phone to sync all the info is there. It's just the watch face itself that is completely blank! So can't see the time or heart rate, which is another thing I use it for a lot because of my high blood pressure. I haven't heard anything back from Fitbit.i emailed them day before yesterday.they said they possibly wouldn't reply for at least 2 days because they are dealing with a high number of customers. 

I do hope that our fitbits can be fixed or replaced.  ☺️

[Lola.Fitz]

Please let me know if you find out anything!

Sent from my iPhone

[Cazaa2]

I will be happy to share any information that they give me with you, hopefully it's soon. 

😊

[Cazaa2]

Update for charge 2.

  The display is still blank and now the heart rate bit isn't working properly either which means it can't track sleep or fitness in any detail. 😢 

Basically they told me to perform a restart on the fitbit... Plug it in to charger then hold button in for 4 seconds until you see fitbit logo... which I already did but if the display isnt working then this is completely pointless!   

After emailing them again and waiting another 3 or 4 days  they just asked me to give them details of purchase so they can check warranty. 

[Lola.Fitz]

Thank you for your response. I feel like our fitbits are on the save wavelength. My tracking part stopped working as well a couple days ago. I’ve also tried the restart several times with no luck. I just ordered a new one from amazon since this was a Christmas gift so I don’t have a receipt. Total bummed though.

Sent from my iPhone

[Cazaa2]

Aw man it really sucks doesn’t it?!  I couldn’t quite remember which month i had bought it but turns out it was about 3 months past the warranty 🤦🏼‍:female_sign: Typical! But they offered me a 25% discount on a new one. So will possibly use it when they send me the email with the link. 

I sincerely hope your new fitbit doesn’t fail like this one did lol.