Charge 2 flashing through multiple screens

[SunsetRunner]

My charge 2 has developed a fault. It begun randomly flashing through the different screens. Then showed a ‘!’ Symbol. I went on the app and it said an update was needed. This hasn’t made any difference. It ran out of battery (as continuously running through screens) and when I put it on charge it said ‘error’ and then the word ‘canada’ and some numbers. Once charged it has just continued to run through the multiple screens at a fast pace until battery died again.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for all the details that were shared with us, certainly your Charge 2 is not working as the way it was designed. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[dmam]

Fitbit told me I needed a new updated device.