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Charge 2 glitching, cycles through functions by itself

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‎03-11-2019 02:54 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 02:54 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hi all

Looking for ideas,  My device cycles through functions by itself, turning various ones on and off till the battery goes flat.  Will not respond properly to any buttons being pushed or come up with a code for me to reinstall.

 

Any ideas?

 

Moderator edit: updated subject for clarity

 

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3 REPLIES 3

‎03-11-2019 06:21

‎03-11-2019 06:21

Try a Restart and do it several times if necessary.

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‎03-11-2019 21:33 - last edited on ‎03-26-2019 08:31 by Fitbit Moderator

In response to SunsetRunner

‎03-11-2019 21:33 - last edited on ‎03-26-2019 08:31 by Fitbit Moderator

I can’t get it to restart

Sent from my iPhone

Best Answer

‎03-26-2019 08:41

In response to Seand9

‎03-26-2019 08:41

@Seand9 Welcome to the Fitbit Community! It's great to have you here! 

 

Sorry to hear that your tracker is cycling through the menu options and for the delay in my reply. Thank you for try the restart suggested by @SunsetRunner. Try cleaning the back and button area with cotton and rubbing alcohol. After this use compressed air at a distance to clean the button from any debris or dirt and finally retry the restart.

 

Let me know how it goes.

Alvaro | Community Moderator

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