Charge 2 going nuts!

[sllee12345]

Am I the only one who has a charge 2 that has just recently started going crazy? All the different displays and settings on it are scrolling thru randomly and resetting their settings randomly... It will spend several minutes at a time just rapidly lit up showing every display screen and acting as if the button is stuck or just activating itself (and therefore changing EVERY setting it possibly can on the tracker itself). Please help??? 

[RicardoFitbit]

Welcome to the Community Forums @sllee12345, my apologies for the delay in responding your post.

Seems odd that your Charge 2 is behaving in such way, this is certainly not a common situation. Thanks for troubleshooting this matter prior to posting. I'd like to share with you that I've contacted our Customer Support team on your behalf to receive further assistance directly with them, therefore, please keep an eye to your email inbox because they'll be in touch with you soon.

In the meantime they contact you, let me know if you have any additional questions.  

[Natasjaa78]

My fitbit is doing exactly the same as yours. Currently it is showing my heart rate, while shifting left to right.

[sllee12345]

I have been contacted by customer support, however, they do not seem to understand that I tried their reset idea, to no avail. So I removed the malfunctioning tracker from my account and used my daughter's tracker of the same model, since she's planning to upgrade. 

They ask me to reply to the emails with a video showing what its doing, but everytime I try to attach a video (of any length or style) to my email, it says the video is too large to send... I'm perplexed, because a few yrs ago when my original tracker kept peeling the silicone band off, the customer service was amazing! Sent me a new one no questions asked and I was never required to return the broken one either. It seems that the company may have overgrown their ego, leaving us normal ppl in the lurch. 

Thank you for trying to help tho.

[RicardoFitbit]

Hello again. it's a pleasure to continue providing assistance with the difficulties experienced with both of your Charge 2 devices, my apologies for the delay in responding. Welcome aboard @Natasjaa78 and thanks for your reply @sllee12345.

@Natasjaa78 I was informed by our Customer Support team that they already provided you with assistance regarding the inconvenience you were experiencing with your Charge 2 device and the heart rate sensors. That said, I recommend you to get in touch with them again if you have any additional questions about the outcome of your case. Don't hesitate to contact me back if you need anything else as well.

@sllee12345 Thanks for sharing your thoughts and personal experience with the assistance that was provided by our Customer Support team, I'm sorry to know about this situation and I totally understand how frustrating this matter can be for you. Since assistance is already being provided by them, my best recommendation will be to contact them back to receive further assistance with this situation. You can try sending a short video or perhaps some pictures to explain in a better way the situation that's under discussion.

I'll be around, let me know if both of you have any additional questions for me to answer. 

[BrianfromCan]

Mine just started doing this after updating to the latest firmware. Hopefully, the link to the video will be posted. I spoke with support who was helpful but unable to do more than offer a 25% off coupon for a new one.

This literally started with an hour of updating the firmware. It happens now about 90% of the time. Despite what support said, this is NOT a faulty screen issue, but a horrible firmware update.

When is this going to be fixed???

https://drive.google.com/file/d/1tAepNgKsWL6pVolEGBLnnxF4EnKYuwN0/view?usp=sharing

[sllee12345]

This is exactly what my Fitbit Charge 2 has been and continues to do even with the firmware update! Mine started doing it in early August.

Sent from Yahoo Mail on Android

Moderator edit: Format 

[BrianfromCan]

@RicardoFitbit Figured I'd tag you since you've were looking into this....

[RicardoFitbit]

Hi! I'm happy to continue providing information, sorry for the delay in responding. Welcome to the Community Forums @BrianfromCan. It's nice to see you again participating here @sllee12345, welcome back.  

@BrianfromCan Thank you for bringing this to my attention and for the video that was shared, the information and details that were shared in your post regarding the difficulties experienced with your Charge 2 are appreciated. Since you already received assistance from our Customer Support team, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case with them, I'm sure that they'll answer any doubt you may have. Same for you @sllee12345, I'll be around if both of you need anything else.

See you around.

[sllee12345]

The customer support had NO answers for me, and I now own the Charge 3. Thanks tho. 🙂

Sent from Yahoo Mail on Android

[fishyface]

My fitbit woke me up the other morning clicking between the notifications "on" and "off" settings. I had taken the band off the night before so it was just the small square device itself. It buzzes every few seconds and wears the battery out fast. I'm unable to wear it, as the vibrating is very unsettling, or I would because it still seems to sync to the application, count steps and measure my heart rate. I looked online and saw many people describing similar problems and think although yours is different, they are similar tech issues that seem to have no answer. Anything will help, thank you in advance!

[BrianfromCan]

Sadly @RicardoFitbit they were practically useless, but in a helpful kind of way. However, due to their official response, I've bought a used one from a local second-hand shop as I don't feel like giving more money to a company that IMHO, intentionally bricked my device during a FW update.  My device was working 100% fine before the update, but within an hour it was doing intermittent, but frequent symptoms seen in the video.  Before the update, the battery lasted 4-6 days; after it lasts only a few hours.  If I could revert the FW to the previous version, I'm certain the problem would be fixed - but this is not permitted/available. And then for support to simply offer a discount code, this is a slap in the face. 

[SunsetRunner]

Think everyone needs to flag up these major issues on Fitbit's social media, especially drawing attention to Fitbit's failure to provide meaningful remedies.

Potential buyers need to know what they'd be getting into.

These are expensive devices, and offering a measly 25% coupon off a replacement is not acceptable - why on earth would anyone wish to risk spending the 75% on a device which could develop similar problems that are also ignored in a similarly short space of time? 

[sllee12345]

My Charge 2 was doing the fritz out before the update for quite awhile... But again customer service didn't help. Basically told me to do the same factory reset I had tried multiple times before contacting ANYONE. 

Sent from Yahoo Mail on Android