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Charge 2 black screen

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‎07-20-2019 15:01 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-20-2019 15:01 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I have been trying the resets and procedures to correct a blank screen with no success. Is there a warranty that will help me with this?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2019 11:02 - last edited on ‎03-21-2025 09:00 by Fitbit Moderator

‎07-22-2019 11:02 - last edited on ‎03-21-2025 09:00 by Fitbit Moderator

@Zylpster, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Charge 2 screen not working and thank you for restarting your device. Since the issue persist I have created a ticket so our Support team can further assist you via email. They will review your warranty status and provide options.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-28-2019 08:57

In response to AlvaroFitbit

‎07-28-2019 08:57

I received the enail that shows an order was created, But have not had heard back from anybody since then. it's been over a week now.

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