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Charge 2 has blank display

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‎09-04-2019 16:21 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 16:21 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

A few days ago I noticed the screen of my charge 2 was pixelated across the middle making things hard to read. I assumed it was a charging issue so I plugged it in overnight and the next morning the screen was completely blank but fully charged. It seems like I am still getting notifications for text messages, phone calls and meeting step goals because it will still vibrate. I just cant see anything on the screen. I have tried restarting several times and cleaning but nothing is working. I bought my charge 2 November 2016. Any help would be appreciated, thanks.

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‎09-05-2019 06:31 - last edited on ‎12-25-2024 09:38 by Fitbit Moderator

‎09-05-2019 06:31 - last edited on ‎12-25-2024 09:38 by Fitbit Moderator

@rebeckers27 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 display not working and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-05-2019 12:27

In response to AlvaroFitbit

‎09-05-2019 12:27

Mine also has this problem- my graphics slowly faded until it will not show a display at all. The green lights on the back still flash but there is no display. It seems like the screen died! Please help. 

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‎09-05-2019 13:45

‎09-05-2019 13:45

Mine has also done this. I woke up this morning and no screen but still tracking steps etc

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