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Charge 2 has died

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‎05-04-2020 04:20 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-04-2020 04:20 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I recently put my Charge 2 on to charge and nothing seemed to happen.

I tried different plugs and sockets within my house, still with no joy.

I read a few suggestions online saying that the charger prongs and ports may need cleaning so I did this and tried charging again. Still no joy.

I have tried pressing the reset button whilst trying to charge the device and nothing happens.

I don't think there is a problem with the charger, as it looks fully intact and there are no kinks in the wire.

Is there anything else I can try, or do I need to admit defeat and accept that my device is dead?

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2 REPLIES 2

‎05-05-2020 02:58

‎05-05-2020 02:58

I have the same problem, tried everything as you say and nothing. Was wondering if I should buy a new cable but seems nothing wrong with the original and it charged fine last time I used it a few days ago. I’ve had my charge 2 for about 2 years, how long have you had yours? Any idea how long they are expected to last? Would have thought a bit longer than that!? :))

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‎05-05-2020 09:22

‎05-05-2020 09:22

I am having the same issue. No display or tracking although the app says it is fully charged. Mine is about 3-4 years old. 

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