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Fitbit Charge 2 is unresponsive

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‎05-03-2020 02:04 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-03-2020 02:04 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Fitbit not responding, stuck with with battery icon constantly showing after charging.  Does not sync with with cell phone or computer applications.

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 12:01

‎05-12-2020 12:01

@ereynolds49 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply

 

Let me help you with your unresponsive Charge 2 not syncing and only showing the battery icon. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge. The restart should help with the display issue too. If the syncing issues persists you can follow these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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