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Charge 2 has stopped Synching

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‎03-21-2018 20:05 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎03-21-2018 20:05 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

After no troubles past 2+ months since some initial difficulty getting my FitBit Charge 2 to synch, following a battery charge today (Wednesday 3/21) I saw that it hadn't synched since mid afternoon Monday. Found your HOW DO I MANUALLY SYNC MY TRACKER OR WATCH? page but my app Dashboard is not showing the Inline imageI think I've seen it before but not now.  
 
I paused after writing the above to remove the Dongle from its USB port, shutdown, unplug for 15 seconds, then reinsert the Dongle after completing reboot. Still getting the red "You Haven't Synched Lately" message but also still seeing no Account icon.
 
Your suggestions.
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1 BEST ANSWER

Accepted Solutions

‎03-22-2018 06:03

‎03-22-2018 06:03

@ScootNOzarks Welcome! It's great to see you around! You don't provide too much information about the computer you are using? Is it a Windows or Mac computer? Which OS is it running? Besides what you have done you can try restarting your tracker by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

If you are using the Mac or and older version of Windows (not Windows 10) then you will have the Fitbit connect software that won't have the account button. If you do have the Windows 10 app then it will show this button and if you don't see it try removing the app and installing it again.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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6 REPLIES 6

‎03-22-2018 06:03

‎03-22-2018 06:03

@ScootNOzarks Welcome! It's great to see you around! You don't provide too much information about the computer you are using? Is it a Windows or Mac computer? Which OS is it running? Besides what you have done you can try restarting your tracker by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

If you are using the Mac or and older version of Windows (not Windows 10) then you will have the Fitbit connect software that won't have the account button. If you do have the Windows 10 app then it will show this button and if you don't see it try removing the app and installing it again.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-22-2018 06:41

In response to AlvaroFitbit

‎03-22-2018 06:41

Bless  you, Alvaro. Followed your instructions (not always as easy as that should be, for me) and am now seeing glorious "Last sync: just now" on my Dashboard. Quite a relief getting this done, as I'm about to leave town for a couple of weeks and online reliability wouldn't have been good for trying to run this down. Thank you!!!

Best Answer

‎03-22-2018 07:12

In response to ScootNOzarks

‎03-22-2018 07:12

@ScootNOzarks really happy to hear that your tracker is syncing now after the restart. Have a safe trip and hopefully you will be able to get many steps during your meetings or relax time.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎05-08-2019 12:20

In response to AlvaroFitbit

‎05-08-2019 12:20

PLEASE  ASSIST WITH SYNCHING ISSUE

Best Answer

‎05-08-2019 13:19

In response to AlvaroFitbit

‎05-08-2019 13:19

Been quite a while since you helped me resolve this issue. Thought I'd acknowledged and said thanks for getting me back online; sorry apparently didn't.

 

Meanwhile, another small issue, not sure if OK to post here but let me see:  Is there any way to return to the old format where Dashboard shows Activities?  Since getting things fixed on the issue this thing's been about, I'm unable to find that set-up, which I found more helpful in tracking my primary interest, my walking.

 

Thanks.

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0 Votes

‎05-08-2019 13:58

In response to ScootNOzarks

‎05-08-2019 13:58

Probably not good form, replying to my own post but there's good reason: Checking my Saved Passwords I discovered that I had TWO Fitbit accounts. Deleted the one tied to a cell phone I no longer use and my next login, up came the old format with the exact information I'd been missing.

Best Answer