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Charge 2 heart rate data won't sync

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‎03-28-2021 20:21 - last edited on ‎04-05-2021 09:43 by Fitbit Moderator

‎03-28-2021 20:21 - last edited on ‎04-05-2021 09:43 by Fitbit Moderator

I've recently got a new phone. I downloaded the fitbit app and for some reason my heart rate won't sync. Everything else is good but no reading on heart rate. What could be wrong?  I can find no way to contact fitbit directly. So someone please help.

 

 

Moderator edit: updated subject for clarity

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