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Charge 2 heart rate sensor is broken

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‎07-19-2019 17:31 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-19-2019 17:31 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Hi there, 

i somehow broke the screen protecting the red square and there’s continuously a red spot on my wrist from it. Not sure what to do. 

Thanks 

 

 

Moderator edit: updated subject for clarity

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‎07-22-2019 09:34 - last edited on ‎03-21-2025 09:03 by Fitbit Moderator

‎07-22-2019 09:34 - last edited on ‎03-21-2025 09:03 by Fitbit Moderator

@Graci44, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your damaged heart rate sensor on your Charge 2. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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