Charge 2 inaccurate floor reporting

[judykast]

My Fitbit has started showing that I have climbed stairs. Yesterday it was 6 flights today 3. I have not used any stairs.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@judykast Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 floor count. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

Let me know how it goes.

[judykast]

Thank you so much for your help! I have done the things you suggested and no more inaccurate reporting.