help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 inaccurate steps count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2021 15:26 - last edited on ‎01-27-2021 03:59 by Fitbit Moderator

‎01-26-2021 15:26 - last edited on ‎01-27-2021 03:59 by Fitbit Moderator

My Fitbit seems too sensitive and inaccurate. It tracks so many steps when I take just a couple steps... And it tracks about twenty steps just while sitting and getting a sip of water. Can this be fixed?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-27-2021 03:59

‎01-27-2021 03:59

Hi @MadeForWinter, it's great to see you in our Fitbit Community. Regarding the steps accuracy issue that your Charge 2 has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which explains why your Charge 2 may track extra steps.

 

After this, monitor your tracker during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes