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Charge 2 incorrect distance km calculation

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‎07-05-2020 22:46 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-05-2020 22:46 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Hi, when I go out on my run/ walks my fitbit calculates the route at least a km more then the route actually is. I go on measured routes and use strava as well and it happens every time. I have a charge 2. Does anyone else have this problem, have ideas how to fix it? 

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‎07-13-2020 09:11

‎07-13-2020 09:11

@manedi22 Welcome to the Community.

 

Let me help you with your distance calculation. Your device uses the number of steps and stride length to calculate the distance. You can improve the accuracy by measuring and logging your stride length. Feel free to use these instructions to do this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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