04-09-2020
17:47
- last edited on
09-08-2020
10:02
by
MatthewFitbit
04-09-2020
17:47
- last edited on
09-08-2020
10:02
by
MatthewFitbit
Black screen upon awakening this morning. Connected to charger. Got a smiley face- that was new-just put it on 9 hours later and it keeps cycling thru all screens. It says it synced but the time is wrong.
Can y’all help me reset it or something?
thanks
04-12-2020 12:23
04-12-2020 12:23
My fitbit Charge 2 has suddenly stopped working properly earlier this evening. I got lots of vibrations at first (thought I'd completed my 10,000 steps!), but when I looked at it, it was just scrolling through the screens really quickly, then pausing on the resting heartbeat screen, where it remained and kept vibrating. This has never happened before and, as I say, came on very suddenly.
I've cleaned all the contact points at the reverse and just tried to reset it. I did this by following instructions from anther post with a similar theme; put the fitbit into the charger, held the button in for a few seconds until the Fitbit logo appeared on the screen. But when I took it out of the charger, the battery was completely depleted and I know that can't be right as I only charged it yesterday. I've put it back in the charger to see what happens, but I can tell something is amiss with it. My fitbit charge 2 is around 3 years old.