Charge 2 is not syncing with iPhone 6 Plus

[Crankyangel]

My app updated yesterday and my charge 2 will no longer sync. I’ve shut off my phone, shut off Bluetooth, and tried to “forget this connection “ but it don’t even let me do that since they aren’t connecting. Please help. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for stopping by  @Crankyangel and already troubleshooting this syncing issue. Nice way to go! 

Keep in mind that syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

•  The Fitbit app is running the version 2.47 (double check this)
• The software on your iPhone is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
• Your iPhone isn't managing other Bluetooth connections.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date.

If your device still won't sync, try these steps (even if you've already tried them):

1. Force quit the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone. 
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. 

PS: I was curious to know where you tried to "forget this connection"? Was it on the phone's Bluetooth settings or the Fitbit app?

Give this a shot and let me know how it goes! 

[Crankyangel]

THANKS for the tying to help. In my Bluetooth phone settings I was finally able to forget the connection. Then I went to my laptop and used the Fitbit Connect. It too can’t finf my Fitbit. It’s only 2 inches away, charged, and turned on. Please advise. 

[MarreFitbit]

Thanks for getting back to me @Crankyangel! Well, let's keep using only your iPhone to sync, I don't think trying to use your laptop will help now. Is that ok for you?

As was described in my last post, since your Charge 2 receives text, calendar, and call notifications, your device has a Bluetooth "bond" with the phone or tablet that sends the notifications. This bond prevents the Fitbit device from syncing with another phone, tablet, or computer. So, turn off the computer's Bluetooth for now and let's use your phone. 

Since you was able to remove the tracker from your iPhone's Bluetooth settings. I'd recommend 

going back to the Fitbit app, then go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below (most of them I've mentioned in my previous post, we need to make sure about that):

• Note that you can't set up your Fitbit device from your phone's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
• The Fitbit app needs to be updated.
• The software on your phone is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your phone or tablet is on. To find it:
  • iOS—Tap Settings > Bluetooth.

If you're still unable to set up, try these troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Restart Fitbit Charge 2 once again. 
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Let me know if this time you can get back on track! 

[Lavica]

Have had my FitBit Charge2 for about two years and it’s been an applications nightmare on both my android and iOS phone. I performed all the suggestions but there’s NEVER a PERMANENT fix. I’d consider purchasing a newer version but the problems with my current FitBit keep me from throwing away more money and precious time. So SAD! When it works, it’s great but it is short lived. Have to literally reset my FitBit Charge 2 EVERY SINGLE TIME I go manually sync. EXTREMELY FRUSTRATING AND DISAPPOINTING but it’s obvious through all the threads, FitBit would rather put money into these suggestion pages instead of fixing the problem once and for all.