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Charge 2 isn't working correctly

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‎07-13-2019 08:17 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-13-2019 08:17 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Looking to see if anyone has experienced this issue. Fitbit acts crazy when I sweat and drips down to the band. Also it will suddenly start vibrating and screen cycles till it dies. Finally the button on the side does not work. 

 

Moderator edit: updated subject for clarity

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‎07-14-2019 10:28 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 10:28 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@Bkeper, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not working as it should This is odd. I suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. Clear the button area with compressed air at a distance to clear any dirt or debris from the area. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-14-2019 10:28 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 10:28 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@Bkeper, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not working as it should This is odd. I suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. Clear the button area with compressed air at a distance to clear any dirt or debris from the area. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer