Charge 2 just showing sleep pattern

[Kt1956]

  It is very rare that I get sleep stages in the last couple of months. I am only getting sleep patterns. I have tried resetting my Fitbit charge 2 but that didn’t help. I am not doing anything different and I always used to get the stages unless I had a really bad night sleep. Is anyone else having this problem?  

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Kt1956, a warm welcome to our Community!

Let me help you with your Charge 2 just showing sleep pattern and thank you for troubleshooting this issue. You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.

[Kt1956]

I already read this in troubleshooting. I already do this. This is a newer problem and I almost always used to get good readings. Now I almost never get good readings. I was wondering if the Fitbit stops working properly when it is a couple of years old

Katie
Sent from my iPhone