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Charge 2 keep going off

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‎09-01-2019 00:55 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎09-01-2019 00:55 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi. 

I have a proble with my charge 2.

Battery is showing 100% and after less than 2 min my fitbit going off. No green flashing light.

I charge it more than 30 min  in 2 different chargers, just in case if one isn't working right.

But still, 100% battery working for less than 2 min. Any advice, please?

 

Regards.

Joanna. 

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‎09-02-2019 08:21 - last edited on ‎12-25-2024 10:03 by Fitbit Moderator

‎09-02-2019 08:21 - last edited on ‎12-25-2024 10:03 by Fitbit Moderator

@joannagasparik Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not holding a charge and thank you for trying a different charger. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-04-2019 03:57 - edited ‎09-04-2019 03:58

In response to AlvaroFitbit

‎09-04-2019 03:57 - edited ‎09-04-2019 03:58

Hi.

I did what you ask me to do and still keep going off after 2min. 😔 Anything else I can do?

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