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Charge 2 keeps switching off

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‎07-16-2019 09:48 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 09:48 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

It has happened twice in one week. No warning of a flat battery and my watch just switched off. Has it happened to anyone else?

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5 REPLIES 5

‎07-17-2019 13:55

‎07-17-2019 13:55

Hey @Cheronne, thanks for bringing this to me, it's a pleasure to assist you with your Charge 2 concern. By the way, welcome to the Community Forums! 

 

Seems odd that your device is randomly switching off, this is certainly not the way we designed our Charge 2 to perform. That said, to better assist you with this situation, can you please let me know when was the first time this occurred and how many times since then? I know that you experienced this situation twice on this week, however, I'd like to get more into this to identify the root cause of the problem. If you haven't already done so, I recommend you to restart your device.

 

I'll be looking your reply, let me know if you have any additional questions. 

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‎07-17-2019 22:09

In response to RicardoFitbit

‎07-17-2019 22:09

HI @RicardoFitbit 

Thank you for your reply!

This is the first time this had happened, l picked it up both times at gym as l was unable to track my workout. l usually charge my Fitbit once a week and now it has been 3 times in one week. l have updated the App as l see it hadn't synced in a few days. So far it has been okay but l think l will restart it as well to see if that helps.

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‎07-22-2019 15:46

In response to Cheronne

‎07-22-2019 15:46

You're welcome @Cheronne, thanks for your reply and update. Sorry for the delay in responding your post.

 

I appreciate all the information and details that were shared in your post. Please do not hesitate to contact me back if you have any additional questions or require further assistance, I'll be here ready and happy to give you a hand with your Charge 2. 

 

Thanks for being part of the Fitbit family!

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‎07-31-2019 09:00

In response to RicardoFitbit

‎07-31-2019 09:00

Hi Ricardo,

I hope you are well.
I am now having syncing problem. My Fitbit only syncs maybe once a week. Any suggestions on what to do?

Kind Regards,
Cheronne



Sent from my Samsung Galaxy smartphone.
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‎08-09-2019 20:22

In response to Cheronne

‎08-09-2019 20:22

Thanks for your reply and update @Cheronne, sorry for the delay in responding. 

 

Thank you for the details that were shared with me. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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