help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 logging steps from Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2020 12:15 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-28-2020 12:15 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

my Charge 2 logging it's steps from my wife's Charge 3.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-28-2020 12:52

‎01-28-2020 12:52

This is odd, @CP4655 . Are you on two separate accounts, tied to two separate phones? Check your Bluetooth settings to make sure each phone only recognizes one device - the correct one. 

Best Answer

‎01-29-2020 20:26

In response to SunsetRunner

‎01-29-2020 20:26

Do you both use the same email address? If so you both use the same account. 

Best Answer
0 Votes