help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 loosing steps after sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2020 11:31 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-02-2020 11:31 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My charge 2 is losing steps when charged, tonight it was on 21,000 steps before I synced it but after syncing it changed to 18,000. This is the 3rd day this has happened over the last 7 days? Is anyone experiencing this problem? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-06-2020 16:52 - last edited on ‎09-01-2025 06:57 by Fitbit Moderator

‎09-06-2020 16:52 - last edited on ‎09-01-2025 06:57 by Fitbit Moderator

Hi @AnnaBod, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device are you using to sync your Charge 2? When was the first time you experienced this issue and how many times since then? Is this affecting steps only or do you experience the same inconvenience with other stats like floors, distance, etc.? Also and for a better understanding, the information changes on the device itself or the Fitbit app? In other words, your Charge 2 displays 21,000 steps but only 18,000 are synced, or the amount changes on the Charge 2?

In the meantime I receive your answers, please try our restart process and troubleshoot the Fitbit app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply. Let me know if you have any additional questions.

Best Answer
0 Votes