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Charge 2 losing charge quickly

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‎11-18-2019 18:44 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-18-2019 18:44 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

My Fitbit Charge 2 isn’t holding a charge for more than 2 days tops. This has been ongoing for the past 2-3 months. It was working fine prior to that and only had to charge every 5-7 days. What could be the reason? I’ve turned off all notifications and all the things mentioned on how to save battery life. Can one replace the battery? Thanks

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 09:34

‎11-19-2019 09:34

@Mkw21 Welcome! It's good that the community is growing! 

 

Let me help you with our Charge 2 losing battery charge fast and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-20-2019 03:13

In response to AlvaroFitbit

‎11-20-2019 03:13

My charge 2 is doing the same thing. It holds a charge for about a day, sometimes two. What can I do? Does it need to be replaced? I bought it in March of this year (2019) so it is relatively new.

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‎11-21-2019 23:11

In response to Chiquitazway

‎11-21-2019 23:11

As your Fitbit is relatively new you will probably get a replacement. I have also experienced this problem and noted many other similar complaints which I think (personal opinion) relates to a battery issue but Fitbit don’t acknowledge this unfortunately and take no responsibility beyond warranty period.

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