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Charge 2 losing steps after doing treadmill

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‎02-11-2019 06:23 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 06:23 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Twice it has happened that when I got off the treadmill, my step count was over 6,000, then I took it off and showered, and when I put it back on, the steps had reduced down to in the 3 thousands? Not sure why this is happening.

 

 

Moderator edit: updated subject for clarity

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‎02-12-2019 06:22

‎02-12-2019 06:22

@maureenks65 A warm welcome to our Community! Sorry to hear that you are losing steps after doing a treadmill activity. By any chance are you using any third party app to also log these activities? Are these apps linked to your Fitbit account? Do you manually log the Treadmill activity directly to your Fitbit account? All these could be the reason you are missing steps as these logged activities may show a different step count and will override the data from the tracker itself. Please check if this isn't the case. If the issue persist then share a screenshot of your activities area.

 

Let me know how it goes!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-12-2019 10:06

In response to AlvaroFitbit

‎02-12-2019 10:06

Yes...strava was running as well...I will make sure that doesn’t happen and see what happens.

Sent from my iPhone
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