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Charge 2 multiple issues

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‎07-24-2019 23:37 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-24-2019 23:37 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

It is currently 2:30 am and my Fitbit woke me up by rhythmically toggling between notifications on and off repeatedly. I’ve been perusing the topics and nothing has helped. While on the charger, it looks like it is charging and it does not vibrate. Some things I have tried:

 

1. Restarting the Fitbit by holding down the button while it’s on the charger and seeing the version. 

result: when I take it off, the battery sign stays lit. If I hold the button down, it resumes toggling between notifications on and off. I currently have it on the battery sign. It will die soon probably. 

 

2. Turning off Bluetooth, restarting my phone (iPhone 8), restarting the phone, going to the Fitbit app and turning off notifications, turning on Bluetooth, and restarting the Fitbit. 

Result: same thing as stated above. 

 

3. Cleaning. I did play sand volleyball tonight and maybe sand got in there but there’s no way to clean it. But when I hold the button down, it shows the normal face and does not vibrate, but the second I let go, it resumes. 

 

This is is very annoying for 2:30 am. 

 

I haven’t had many issues with these devices. This particular charge 2 is roughly 3 years old. 

 

Update: at 2:35, it resumed toggling on and off without me doing anything to it. I will not be wearing it to sleep for the first time in years. 

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‎07-26-2019 11:43

‎07-26-2019 11:43

Hello @Weberc3 welcome aboard, it's a pleasure for me to assist you with the inconvenience experienced with your Charge 2 device.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you and even more at 2:30 AM, I'm sorry for that. I'd like to let you know that our Customer Support team was contacted on your behalf regarding this situation to receive further assistance directly with them. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you in a short period.

 

In the meantime they get in touch with you, let me know if you have any additional questions. 

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