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Charge 2 not auto detecting exercises

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‎04-04-2020 06:09 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-04-2020 06:09 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My auto exercise tracker on my charge 2 no longer auto tracks exercise done but tracks active minutes only. Doesn't recognize the exercise and doesn't log a daily workout.  It had stopped for a while than started on it's own and stopped again this Monday. I can only log in my daily workouts manually.  Thanks.

 

 

Moderator edit: updated subject for clarity

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‎04-21-2020 09:22 - last edited on ‎03-14-2025 06:26 by Fitbit Moderator

‎04-21-2020 09:22 - last edited on ‎03-14-2025 06:26 by Fitbit Moderator

@Giliana333 I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Charge 2 not detecting your activities. Which activities are you doing? Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

Alvaro | Community Moderator

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