Charge 2 not charging

[Kaz96]

My charge 2 is not charging, on screen it says to set up!

My app is telling me its syncing, but it's not doing anything... Is it knackered? 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Kaz96. Thank you for letting us know that your Charge 2 is not charging and that it says set up on screen. 

Please follow instructions of help articles: Why isn't my Fitbit device's battery charging?, How do I set up my Fitbit device?

Does the app show that your device is connected? 

Keep on visiting the forums. 

[Kaz96]

Yes the app shows I'm connected and it's trying to sync... 

[AndreaFitbit]

Thanks for getting back to us and for letting me know that the app shows that your Charge 2 is connected and trying to sync @Kaz96.

Please follow the instructions of help article: Why won't my Fitbit device sync? in order to sync your tracker.

Keep on visiting the forums.