Charge 2 not charging

[Clazza882103]

My charge 2 won’t turn on and won’t charge went to bed with it on and working fine woke up next morning and tried to sync it to update time and it wouldn’t sync then turn off with half battery life and won’t turn on or charge since tried tips from the forum to get it to turn on and still not working it’s only about 7 months old 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Clazza882103 thanks for bringing this to my attention, it's a pleasure to help you today and give you a warm welcome to our Fitbit Community.

Seems odd that suddenly your Charge 2 stop taking charge, thanks for taking the time to check a possible resolution of your situation here in the Community Forums. First, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties. 

Let me know if you ave any additional questions, I'll be here.

[Clazza882103]

Hi

The device is completely unresponsive no lights or vibrations coming from my Fitbit at all. Yes it is strange it just went off and not worked since and it’s under a year old and to be completely honest it hasn’t been used much. It was turned off for a good period of time before it was charged again.

Thanks for your reply



Sent from my iPhone

[swamplady]

I have a similar problem.  The reminder to charge came up, I plugged the charger 2 in as usual.  No charging icon.  Cleaned the contacts and the pins as suggested.  No charging icon.  Tried to reset by holding in the button as suggested.  Nothing, even after 40 seconds.

Please suggest something else.

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@RicardoFitbit wrote:

Hi @Clazza882103 thanks for bringing this to my attention, it's a pleasure to help you today and give you a warm welcome to our Fitbit Community.

Seems odd that suddenly your Charge 2 stop taking charge, thanks for taking the time to check a possible resolution of your situation here in the Community Forums. First, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties. 

Let me know if you ave any additional questions, I'll be here.

---

[RicardoFitbit]

Thanks for your reply and update @Clazza882103, I'm happy to continue providing assistance, my apologies for the delay in responding your post. Also, I'd like to give you a warm welcome to our Community @swamplady.

@Clazza882103 Thanks for taking in consideration the information that was shared on my previous post, your effort and patience are appreciated. Let me share with you that our Customer Support team informed me that they're already providing you with assistance regarding this situation, therefore, I recommend you to keep an eye to your email inbox for any update from them. 

@swamplady First, I'd like to appreciate your patience with this situation and the effort that was spent troubleshooting your device prior posting. I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. That said, I recommend you to constantly check your email for their contact, they'll be in touch with you soon.

I'll be here if you need further assistance, please keep me posted. 

[swamplady]

No help yet.

[RicardoFitbit]

Hello @swamplady thanks for bringing this to my attention, my apologies fr the delay in responding.

I'm sorry to know that our Customer Support team haven't contacted you yet regarding your Charge 2 concern. I've updated them regarding this situation so they can provide you with assistance as soon as possible.

Don't hesitate to contact me back if you need anything else.