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Strobing green lights

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‎06-13-2019 08:07 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 08:07 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

The two green lights under my Charge 2 have been strobing like crazy (not the usual green...shimmering that it used to do). It started yesterday and sucked my battery dry. I just charged it up a couple of minutes ago to full charge, and it is down to 95% again. I had restarted the charge (plugging it in, holding the button until I saw the logo, etc.) but that didn't help. I'm epileptic and I can't handle the new lights. Is this strobe normal for the charge 2 now? I didn't check to see if a new update happened.

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‎06-14-2019 15:24

‎06-14-2019 15:24

Hi @Kate-Barlow welcome aboard! I'm happy to give you a hand with your Charge 2 heart rate sensors concern.

 

Seems odd that the heart rate sensors are flashing in that way, certainly this is not a common situation nor the way this feature was designed. If you haven't already done so, I recommend you to restart your Fitbit device and then check all the information and try the steps from our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Take in consideration that the battery life of your Charge 2 is being affected by this situation, however, please check: Can I improve my Fitbit device's battery life? for tips and details to prioritize battery life.

 

I'll be waiting for your reply, let me know if you have any additional questions. 

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‎06-15-2019 20:38

In response to RicardoFitbit

‎06-15-2019 20:38

I had done the hard reboot on it (plugging it in, holding the button down until the Fitbit logo screen appeared, etc.), but that didn't help. I charged it to 100%, but within 24 hours, the battery had drained completely. I charged it again yesterday morning, but i think within 36 hours, it had flatlined again. Now it won't even charge. I have it plugged in, but it isn't registering that fact. The last time I charged it to full power it took at least twice as long as it normally does. I did contact Fitbit via the chatting option the other day, and a new one is on the way. I think it should be here Tuesday or Wednesday.

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‎06-18-2019 15:56 - edited ‎06-18-2019 15:56

In response to Kate-Barlow

‎06-18-2019 15:56 - edited ‎06-18-2019 15:56

Thanks for your reply and update @Kate-Barlow I'm happy to continue assisting you. My apologies for the delay in responding.

 

I'd like to first appreciate your effort and patience troubleshooting your device with me. I'm happy to know that our Customer Support team already provided you with assistance via chat with this situation accordingly to our warranty policies. Don't hesitate to contact them back if you need more information and details about the replacement process or contact me back if you have any additional questions.

 

It was a pleasure to assist you. Smiley Very Happy

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