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Charge 2 not charging

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‎06-24-2020 13:25 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-24-2020 13:25 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

My Charge 2 wont turn on or charge at all. I have cleaned it, checked the charge point, tried to charge it for over 30m AND reset and I am so disappointed. I bought it in november 2018 and have never had any problems until now! I am making sure it is plugged into the charger correctly but it is not charging at all. Is there anything I can do? 

 

Moderator Edit: Clarified subject

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‎06-25-2020 23:27

‎06-25-2020 23:27

Hi @lauram1889, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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