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Charging

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‎06-28-2020 14:15 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-28-2020 14:15 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

My charger 2 will not stay charged. Also the clock I about 1 1/2 hours behind
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‎07-01-2020 22:37

‎07-01-2020 22:37

Hi @Susan.simon, welcome to the Community Forums!

 

Thanks for bringing this to our attention. I'm a bit confused about the issue you're experiencing, can you please clarify if your Charge 2 is not charging or is the battery not lasting as it should and losing time? If the first option, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? To fix it, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

If the second, please provide more information and details about the battery life of your device so I can further investigate.

 

Let me know if you have any additional questions, I'll be waiting for your reply.

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