help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2020 08:15 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-21-2020 08:15 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Updated: I was able to fix my own problem using some guidance I found on the Fitbit site. My Charge 2 was not syncing so I deleted the app and disconnected my tracker. I'm now trying to reconnect but the setup is taking forever and the "connecting to tracker" is just spinning. I've gone through the setup steps many times to no avail. I have iPhone 8+. I'm having the same problem with the my iPad Pro. 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-29-2020 12:46

‎04-29-2020 12:46

@TerriGIowa I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not setting up. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎04-30-2020 03:01

In response to AlvaroFitbit

‎04-30-2020 03:01

I am experiencing the same problem. My Charge 2 has been syncing with my iPad for years, and suddenly it stopped yesterday. I have tried switching on/off Bluetooth, restarting the iPad, reinstalling the Fitbit App, resetting the Charge 2, and everything else that I can see in the Fitbit instructions. I also tried my iPhone, which also does not sync. I'm running the latest iPad software 13.4.1, and the Charge 2 is running version 22.58.00. The Charge 2 syncs with my Windows 10 PC OK, but I prefer to use the iPad. Any ideas? 

Best Answer
0 Votes

‎04-30-2020 19:47 - edited ‎05-01-2020 14:27

In response to AlvaroFitbit

‎04-30-2020 19:47 - edited ‎05-01-2020 14:27

Same input for an Android device? Mine is a new Note 9. It is not connecting properly to bluetooth, and it is not reporting sleep at all 

 I suspect this will  trace back to account changes - new email and password, new mobile device. Please provide any suggestions, so far the instructions provided here have not helped.

Best Answer
0 Votes