Charge 2 not counting all steps

[ElinJ]

I have noticed that my firbit always shows about 22% fewer steps than I actually take when on a walk. Is there a way to fix this inaccuracy?  

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@ElinJ It's great to see that you've visited the Fitbit Community!

Let me help you with your step count on your Charge 2. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.