Charge 2 not getting WhatsApp notifications

[Murdo91]

I was receiving messages on fit bit charge 2 by what’s app and now it’s not working and I’m only receiving texts  now.. have spent hours trying to fix it.. can anyone help pls 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Murdo91 It's great to see you in the Community! 

Let me help you with this. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Murdo91]

Hi tried that and it still didn’t work.. I now give up and will just stick with receiving text notifications.. thanks for your help though.. kelly

[AlvaroFitbit]

@Murdo91 thank you for the update.

Sorry to hear that these suggestions didn't resolve the issue. I noticed that you already have a ticket with our Support team so please work with them to find a solution.

Keep me posted.