Charge 2 not getting message and call notifications

[Ajhol]

My Samsung a8 recently had a big update,  my charge 2 has now stopped receiving message and call notifications. All the relevant permissions are set. Everything else works fine. Any ideas?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Ajhol A warm welcome to our Community!

I will assist you with your Charge 2 not getting notifications and sorry for the late reply. Also thank you for checking the permissions on your phone. Did you update the OS to Android 9? Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this. Still you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[Ajhol]

I have tried all this and still doesn't work. Everything else works fine  I really miss these notifications. Any more ideas would be appreciated.