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Charge 2 not holding charge

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‎04-11-2019 13:40 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-11-2019 13:40 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have no problems charging my Fitbit Charge 2 however, I received it as a gift on 12/25/2018 and just over a year later it only holds a charge for about 5 days even though I am not using any notifications and not tracking any exercise other than my steps.  My question is, does anyone else have this problem and what can be done to fix it?

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‎04-15-2019 11:38

‎04-15-2019 11:38

@flutterbybarb Welcome to our Fitbit Community! I'm sorry for the late response. However, I'll be happy to assist you with your Charge 2 since its battery is not lasting as long as it should. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Before I proceed accordingly, I'd like you to visit and follow the troubleshooting steps that are listed in this help article. It contains some steps that you already tried but you can skip them and let me know if the issue persists.

 

Keep me posted! 😀

JuanJo | Community Moderator

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