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Charge 2 not receiving notifications

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‎04-22-2019 10:04 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-22-2019 10:04 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I was receiving notifications on my charge 2 from my Galaxy J3 until about two to three weeks ago now it has stopped receiving for no reason, everything I’ve tried (disconnecting and reconnecting; uninstalling and reinstalling the app etc) does not reactivate notifications! Any ideas? 

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4 REPLIES 4

‎04-22-2019 23:38

‎04-22-2019 23:38

A common cause of this is where the Charge 2 is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the problem here?

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‎04-23-2019 00:34

In response to SteveH

‎04-23-2019 00:34

Thanks Steve I’ll try that 

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‎04-24-2019 02:01

In response to SteveH

‎04-24-2019 02:01

SteveH 

tried that but notifications was on, any other ideas?  

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‎04-24-2019 02:40

In response to Harvey28

‎04-24-2019 02:40

Not really. You could try going through fitbit's troubleshooting guide at https://help.fitbit.com/articles/en_US/Help_article/1610/ and if you're still stuck after that then it's probably best to contact customer support via contact.fitbit.com 

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