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Charge 2 not scoring sleep

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‎11-14-2019 12:25 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-14-2019 12:25 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

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Since I started using my Fitbit Charger 2 it has only scored one of my nights sleep, all other nights it has just a generic sleep log.  Is there something I'm doing wrong? Do I have to sleep longer?  I feel like it should be working and it's just not.

 

Is there a way to restart my Fitbit without losing my data? If so, how do I restart my Fitbit?

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‎11-15-2019 21:36

‎11-15-2019 21:36

Hi 👋🏻

To re start your charge plug it into a power source with the cable. When powering it vibrates and you have a battery symbol.  Press the side button and hold for 4 seconds.  It will vibrate and show the logo and then the version no. 👍🏻

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