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Can't download October's data

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‎11-12-2019 03:46 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-12-2019 03:46 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Hi

 

I've tried several times over the last few days to download my data for October however I keep getting the message 'something went wrong'.

 

It worked out last month when I downloaded September's.

 

Any advice would be appreciated.

 

Thanks

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‎11-13-2019 07:06 - last edited on ‎05-16-2025 10:53 by Fitbit Moderator

‎11-13-2019 07:06 - last edited on ‎05-16-2025 10:53 by Fitbit Moderator

@ken2702 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your data export. This is odd. Start by clearing cache and cookies on your web browser, after this retry the data export. Also try using Firefox or Chrome.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-15-2019 03:07

In response to AlvaroFitbit

‎11-15-2019 03:07

Hi

It worked straight after I posted the problem.

Thanks

Ken
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‎11-18-2019 11:44 - last edited on ‎05-16-2025 10:53 by Fitbit Moderator

In response to ken2702

‎11-18-2019 11:44 - last edited on ‎05-16-2025 10:53 by Fitbit Moderator

@ken2702 thank you for the update and sorry for the delay in mine. 

Happy to hear that you were able to export your data and thank you for confirming that this feature is working for you again.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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