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Charge 2 not showing text notifications

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‎01-15-2021 07:00

‎01-15-2021 07:00

My Charge 2 will not show text notifications. I’ve tried all the recommended fixes - deleting and re-adding, ensuring all the iPhone and Fitbit notifications are correct per the instructions Fitbit released - SEVERAL TIMES, updating, restarting, deleting the app.

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‎01-18-2021 03:38

‎01-18-2021 03:38

@Meliss087 It's good that the community is growing! 

 

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (that includes some steps that you have already tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-20-2021 17:09

In response to AlvaroFitbit

‎01-20-2021 17:09

Unfortunately, that didn’t work either. Any other ideas?

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‎01-21-2021 09:20

In response to Meliss087

‎01-21-2021 09:20

@Meliss087 thank you for your reply.

 

Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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