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Charge 2 not syncing after app update

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‎08-27-2019 10:45 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-27-2019 10:45 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Since updating my android app my charge 2 wont sync or take an update. I have tried to contact Fitbit and just cant seem to get any joy. I have reset everything and followed all instructions. The app update said warning once you update you cant go back. Is my Charge 2 now effectively obsolete? If so that's the last money I will ever spend with fit bit

 

 

Moderator edit: updated subject for clarity

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‎08-28-2019 09:16 - last edited on ‎12-25-2024 10:29 by Fitbit Moderator

‎08-28-2019 09:16 - last edited on ‎12-25-2024 10:29 by Fitbit Moderator

@LeetyJames Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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