Charge 2 not syncing or tracking sleep

[dakotam01]

somehow my fitbit was paired with my smartphone and I can not unpair it, causing it to not sync at times.   Also the sleep tracker is not tracking

Moderator Edit: Clarified subject

[AlvaroFitbit]

@dakotam01 It's nice to have you on board!

Let me help you with your Charge 2 not syncing nor recording sleep. How is that being paired to your phone causes issues with your syncing? Could you elaborate on this? You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Regarding the sleep detection, your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.