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Charge 2 not syncing with Android phone

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‎07-22-2019 19:24 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-22-2019 19:24 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Watch is fully charged, has not been wet, no sweat,  but has. not synched since 3 pm.  It's says that synching is scheduled.  Bluetooth is on.  Just went synch. Help!!!!!!!  Android device and have had the watch for 2 yrs.

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 11:06

‎07-23-2019 11:06

@Bludelight, welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not syncing with your phone. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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