Charge 2 not syncing with Mac

[salilsurendran]

Charge 2 no longer syncs with Fitbit app on Mac. Every time I try to sync it tells me the tracker couldn't be found. Charge 2 doesn't sync with Oneplus 3 anyway. So it leaves me with no choice but to sync with my Windows laptop which doesn't happen often and so there is large amount of data that doesn't appear on my dashboard making this device completely useless.

[AndreaFitbit]

Thanks for getting back to us @salilsurendran. I moved your post to the Charge 2 board and apologize for the delayed response. I will be glad to assist you with your syncing inquiry.

This device doesn't appear on the compatible devices list. Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

You can try the steps from help article Why won't my Fitbit device sync?

Please let me know if you need further assistance.