03-21-2019
02:29
- last edited on
09-08-2020
16:45
by
MatthewFitbit
03-21-2019
02:29
- last edited on
09-08-2020
16:45
by
MatthewFitbit
Every morning take off my Charge 2 and place it on top of my PC, sync it up and have a look at my sleep pattern. For some reason yesterday it wouldn't sync, just said not working, I shrugged it off as a glitch and thought I'd try again this morning. Now this morning it's saying the same.
Bluetooth on my phone is not switched on, I switched it on just to 'forget' the charge 2 then switched it off again.
I use a fitbit dongle in the back of my PC, I've swapped ports with something that was working so I know the port works.
The tracker is close enough to the dongle, I know if I have it too far towards the front of the PC it doesn't work so I always put it nearer the back.
I've tried connecting the charge 2 to the charger and restarting it.
When restarting the tracker says 22.55.02 but when I check for updates it says I'm up to date.
Fitbit connect says I'm up to date with 2.0.2.7066 and dongle v2.5
Please help!
03-21-2019 18:58
03-21-2019 18:58
@Becky_x It's great to see you in the Fitbit Community.
I'm sorry to hear about the difficulties you experienced to sync your Fitbit Charge 2. Thank you for the information provided and for trying to get it resolved before contacting us.
If you haven't done it already, please uninstall and reinstall Fitbit Connect. You can download it from this site. In addition, you can set up your Charge 2 as a new device without loosing any information previously synced by following these steps:
If you are still experiencing difficulties and you have a compatible mobile device available, please try to sync to see if it works.
If you have any question, please don't hesitate to contact us back at any time.
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