help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with iPad

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-04-2020 15:27 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-04-2020 15:27 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

Have just changed my iPad, and now my Fitbit App won’t update or sync. Still seems to have old information on it. Do I need to delete this App, and re-install it again? Thanks for any help.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-05-2020 08:29 - last edited on ‎03-20-2025 07:15 by Fitbit Moderator

‎02-05-2020 08:29 - last edited on ‎03-20-2025 07:15 by Fitbit Moderator

@StonePixie Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing with your iPad. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎02-06-2020 01:50

In response to AlvaroFitbit

‎02-06-2020 01:50

Thank you for trying to help me with my problem. Unfortunately, as I’m very elderly, and not very ‘tech’ minded, your suggestion wasn’t a lot of help. Changed my iPad last week, and prior to this, my Fitbit App worked fine, but now I can’t do anything with it. There seems to be old data on it, and it won’t sync either. Have tried to delete App, and re-install it, but that makes no difference either.

Sent from my iPad
Best Answer
0 Votes